Frequently Asked Questions
Here are some responses to most common questions.
What types of apparel do you offer?
We offer a wide range of clothing including Sports Uniforms, Active Wear, Casual Wear, Gym Wear, Safety Work, Gloves, and Headwear. All of our products are crafted with attention to detail and high-quality materials.
Can I order custom designs for my team or business?
Yes, we specialize in custom apparel for teams, events, and businesses. You can submit your design requirements, and our team will work with you to create the perfect custom pieces.
Do you have physical stores or manufacturing facilities?
Yes, while we primarily operate online, our manufacturing facility is located in Sialkot, Pakistan, renowned for its high-quality sports and apparel production.
Can we visit your office?
Absolutely! You're welcome to visit our office during our operating hours, Monday to Saturday from 10 AM to 6 PM. We look forward to seeing you!.
How do I place an order?
You can place an order by browsing our website, selecting your desired items, and contacting us directly to discuss customization options, pricing, and order details. Simply note the item codes and reach out to us via the contact information provided on our site.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers for bulk or custom orders. Secure payment options are available to ensure a smooth transaction.
Can I make changes to my order after placing it?
You may modify your order within 24 hours of placing it. Contact our customer support team immediately for any changes.
How do I know if my order has been placed successfully?
After placing your order, you will receive a confirmation email with your order details. If you do not receive an email, please check your spam folder or contact us for assistance
How long does shipping take?
For domestic orders, shipping typically takes 5-7 business days. International shipping may take up to 10-14 business days, depending on the destination.
Do you offer international shipping?
Yes, we offer international shipping. Rates and delivery times vary based on location.
How can I track my order?
You will receive a tracking number via email once your order has been shipped, allowing you to monitor its progress.
What are your shipping rates?
Shipping rates depend on the destination and the weight of your order. For accurate shipping costs, please reach out to us with your order details, and we will provide a customized shipping quote before finalizing your purchase.
What is your return policy?
We accept design revisions and adjustments within 7 days of delivery if there is an issue with size or quality that does not meet our standards. However, custom-designed and personalized orders are non-refundable, as each item is crafted specifically to client specifications. Please reach out to us if you encounter any concerns, and we'll work to make it right.
Can I exchange an item?
We do not offer exchanges for custom orders. However, if there is an issue with the size or quality of your item, we are happy to work with you to make necessary adjustments. Please reach out within 30 days of receiving your order, and we’ll do our best to resolve any concerns.
How do I place a custom order?
For custom orders, you can contact us through the Contact Us page or email us directly with your requirements. We will guide you through the design and ordering process.
What is the minimum order quantity for custom designs?
The minimum order quantity for custom designs depends on the complexity of the design and product type. Please contact us for specific details based on your needs.
How long does it take to receive a custom order?
Custom orders typically take 2-4 weeks for production, depending on the design and order size. Once completed, shipping times will vary based on location.
What materials are used in your products?
Our products are made from high-quality materials like cotton, polyester, and blends to ensure comfort, durability, and breathability. Specific fabric information can be found on each product page.
Do you offer bulk or wholesale pricing?
Yes, we offer bulk and wholesale pricing for large orders, especially for teams, businesses, and corporate events. Contact us for more information about discounts on bulk purchases.
What is the process for bulk orders?
For bulk orders, please contact us with your requirements. We’ll provide a quote, timeline, and further instructions to get your order processed quickly.
How can I contact customer support?
You can reach our customer support team via email at info@intrltd.com through the contact form on our website, or by calling our customer service line during business hours: 10 am to 6 pm, Monday to Sunday, except Friday.
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